1. Introduction
Padmashree Diagnostics (“Padmashree”, “we”, “our”, or “us”) is a diagnostic and healthcare service provider in India offering Clinical Laboratory (Biochemistry, Microbiology, Serology, Molecular biology, pathology, radiology, Cardiology, and Gastroenterology services.
We are committed to protecting the privacy and confidentiality of personal and sensitive personal data of patients, visitors, and users, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

2. Scope
This Privacy Policy applies to:
All patients and customers availing diagnostic services
All visitors and users of the website https://padmashree.in
All Personal Data and Sensitive Personal Data processed in electronic or physical form
“Sensitive Personal Data or Information” includes medical records, diagnostic reports, test results, biometric data, and health-related information.

3. Information Collected
3.1 Personal Information
Name, age, gender, date of birth
Address, phone number, email ID
Government-issued identification where required
3.2 Sensitive Personal Data (Medical & Diagnostic)
Diagnostic test details and reports
Pathology, radiology, and laboratory results
Medical images and interpretations
Biological sample information (blood, urine, tissue, etc.)
Referring doctor and clinical history relevant to testing
3.3 Website Information
IP address, browser type, device information
Website usage data and cookies

4. Purpose of Collection and Use
Personal and Sensitive Personal Data is collected and used for:
Conducting diagnostic tests and generating accurate medical reports
Communicating test results to patients and referring doctors
Billing, payments, and insurance processing
Maintaining statutory, regulatory, and accreditation records (NABL/NABH)
Improving diagnostic services and operational efficiency
Data is not used for marketing purposes without explicit consent.

5. Consent
Consent for collection and processing of Sensitive Personal Data is obtained:
At the time of registration or sample collection
Through physical or electronic consent forms
As deemed necessary for medical diagnosis and treatment.

Informed Consent: For tests like FNAC, PAP smear tests, informed consent is taken.
Substituent Consent: Substituted consent is necessary for patients who are unable to provide informed consent due to factors like cognitive impairment, dementia, young age, or severe acute conditions.
Implied consent: It is an informal, non-written agreement where a patient’s actions—such as extending an arm for a blood draw, presenting for an X-ray, or complying with a physical exam—signify agreement to routine, low-risk procedures.

Patients may withdraw consent in writing, subject to legal and medical record retention requirements.

6. Disclosure of Information
Personal Data may be disclosed only to:
Referring physicians and authorized healthcare providers
Patients or their legally authorized representatives
Partner laboratories for confirmatory or specialized tests
Government authorities or courts as required under Indian law
Padmashree Diagnostics does not sell or rent personal or medical data.

7. Data Retention
Medical records and diagnostic reports are retained as per Indian healthcare regulations and accreditation guidelines.
Biological samples are retained only for the period necessary for testing, quality control, and legal compliance.
Data is securely deleted or anonymized after the retention period.

8. Data Security
Padmashree Diagnostics follows reasonable security practices as mandated under Indian law, including:
Secure Laboratory Information Systems (LIS)
Restricted access to medical and diagnostic data
Encryption and secure transmission of reports
Physical and electronic safeguards to prevent unauthorized access

9. Patient Rights
Under applicable Indian law, patients have the right to:
Review and access their diagnostic reports
Request correction of inaccurate personal details
Receive copies of medical reports
Raise complaints regarding misuse of data
Requests may require identity verification to protect patient confidentiality.

10. Cookies Policy
The website may use cookies to enhance user experience. Users may disable cookies through browser settings; however, some features of the website may not function properly.

11. Grievance Redressal
In accordance with Rule 5(9) of the SPDI Rules, the Grievance Officer details are as follows:
Grievance Officer
Padmashree Diagnostics
📧 Email: padmashree.qms@gmail.com
📞 Contact: 9187204661
All grievances will be addressed within 30 days of receipt.

12. Changes to This Policy
Padmashree Diagnostics reserves the right to update this Privacy Policy at any time. Changes will be published on the website, and continued use of services constitutes acceptance of the updated Policy.